Cost and renewal
- Do I need a membership for each Miles Plug? Yes. Each Miles Plug requires its own membership because every Plug has its own cellular connection and operates independently. The Miles app is free to...
- What does Miles Membership cost? A Miles membership is billed once, up front, for the term you choose. The longer the term, the lower the monthly rate: 1 year: $15/month ($180 total, b...
- Does Miles Guard Membership cover the car or the driver? The car. Crash response and roadside help are tied to the vehicle with Miles Plug installed, whoever is behind the wheel. Stuck in a family car that doe...
- When does my membership start? Your membership starts when you activate your Miles Plug. If you haven’t activated it within 60 days of purchasing your membership, your membership will aut...
- When does my membership expire? Your Miles Membership lasts for the term you purchased — one, two, or three years — and does not automatically renew. We’ll remind you before your membe...
- How do I renew my membership? To renew your membership, visit mileslabs.com to select and purchase your membership. Your membership status is shown in the Miles app. We email you be...
- What happens when my membership expires? Your Miles Plug goes offline, and Guard's crash response and roadside help end. Your trip history and service records stay in your app, and everything w...