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Answers about your Miles Plug, the app, your membership, and what to do when something isn’t right.

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            Before you Buy

            Compatibility, what Miles does, and the questions people ask before ordering.

            Getting Started

            Setting up your Miles Plug, the app, and everyone on your account.

            Using the Miles App

            Trips, alerts, vehicle health, and what your car is telling you.

            Crash Response and Roadside Assistance

            How Miles Guard works when something goes wrong.

            Miles Membership

            What it costs, when it starts and ends, and moving it between cars.

            Orders, Shipping, and Returns

            Getting your Plug, sending it back, and warranty claims.

            Troubleshooting

            Lights, connection problems, and gaps in your trip history.

            Privacy and Security

            What Miles collects, who can see it, and how to remove it.

            Most popular articles

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            What does roadside assistance cover?

            How do I request roadside assistance?

            Is roadside assistance included with my membership?

            What happens if I remove a driver from my account?

            We’re here to help

            Tell us what’s going on and we’ll take it from here.

            Contact us

            Crash response and roadside help are available 24/7 via the Miles Monitoring Center. In an emergency, always call 911 first.

            Request Roadside Assistance via the Miles app. Everything else here is answered by our team during business hours. We’ll get back to you within 24 hours.