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Before you Buy

Compatibility, what Miles does, and the questions people ask before ordering.

Compatibility

• Will Miles work in my car?
• Does Miles work in hybrid vehicles?
• Does Miles work in EVs?
• Which vehicles and accessories aren’t compatible with Miles?
• Why doesn’t Miles support vehicles from 2007 and older?

Is Miles right for me?

• Do I need a membership?
• What if I change my mind?
• How does Miles compare to a phone tracking app?
• Will Miles drain my car battery?
• Will Miles damage my car or affect my warranty?

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Getting Started

Setting up your Miles Plug, the app, and everyone on your account.

Setup

• What's in the box?
• How do I set up Miles?
• How do I find the ODB-II port in my vehicle?
• How do I activate my Miles Membership?
• What should I expect on my first drive?

Drivers, Places, and Notifications

• How do I add another driver to my Miles account?
• What is the difference between a driver and an admin?
• What does each driver on my account see in the app?
• How do I add Places?
• What Notifications can I receive?

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Using the Miles App

Trips, alerts, vehicle health, and what your car is telling you.

Trips and location

• Understanding my trip recaps
• How often does Miles update the vehicle’s location?
• How accurate is the vehicle’s location?
• Why doesn’t my trip mileage exactly match my odometer?
• How does Miles work with my phone?

Your car's health

• Understanding my check engine light
• How to use To-Do and maintenance reminders
• How to keep my service history in the Digital Glovebox
• Can I ask Miles questions about my car?

Crash Response and Roadside Assistance

How Miles Guard works when something goes wrong.

Automatic crash response

• Is automatic crash response included with my membership?
• What happens if Miles detects a crash?
• What if nobody answers when the monitoring center calls?
• What if Miles thinks a pothole is a crash?

Roadside Assistance

• How do I request roadside assistance?
• What does roadside assistance cover?
• Can I request roadside assistance for a car without a Miles Plug?
• Is roadside assistance included with my membership?

Miles Membership

What it costs, when it starts and ends, and moving it between cars.

Cost and renewal

• Do I need a membership for each Miles Plug?
• What does Miles Membership cost?
• Does Miles Guard Membership cover the car or the driver?
• When does my membership start?
• When does my membership expire?

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Vehicles and devices

• How do I move my Miles Plug to a different vehicle?
• How do I remove a vehicle from my account?
• Can I move my Miles Membership to a different Miles Plug?
• What happens if I sell my car?

Orders, Shipping, and Returns

Getting your Plug, sending it back, and warranty claims.

Orders and shipping

• What are shipping times and costs?
• Where’s my order?

Returns and warranty

• How do I return my Miles Plug?
• How do I make a warranty claim?
• How long is the warranty?

Troubleshooting

Lights, connection problems, and gaps in your trip history.

Connection and coverage

• My Miles Plug shows offline
• There are gaps in my trip history
• What happens if there is no cell coverage?

Device LED and lights

• What do the lights on Miles Plug mean?
• My Miles Plug’s LED light is yellow
• My Miles Plug has no light

Privacy and Security

What Miles collects, who can see it, and how to remove it.

Privacy and security

• Is my data private?
• Does Miles Plug record audio or video?
• Can Miles start, stop, or unlock my car?

Your data and control

• Can my teen driver see what I see?
• What happens if someone unplugs Miles?
• What happens if I remove a driver from my account?
• How do I delete my account?
• Does Miles share date with law enforcement?

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